Support

Our customer support program has been researched and developed to ensure that a complete understanding of your needs is reached. Your comfort is one of our most important goals.

Your orientation and training occurs in phases, both at RANAC and in your office. We know that learning is best solidified during real situations and our support teams are well-versed in effective training methods.

After the extensive training phase, RANAC’s in-house support serves the day-to-day situations that may arise. Further training for the enhancement packages and upgrades is also offered when appropriate. Refresher courses and monthly scheduled training sessions, available at RANAC and on-line, complete the total RANAC support package.

At RANAC, we are about dedication and the care we extend to you. We’re about all the steps, all the processes and all the people who make you business successful.

As an aid to our clients, below are some references to resources that you might find useful.

RANAC Help Line
1-317-848-2266

AARP
Website: https://aarpprovideronlinetool.uhc.com

Aetna Healthcare
Website: www.aetna.com

Anthem Heathcare
Phone: 866.755.8680
Website: www.anthem.com

Cigna Healthcare
Website: www.cignaforhcp.com

Indiana Medicaid
Website: www.indianamedicaid.com

MDWISE
Website: www.mdwise.org

Medicaid - Webinterchange
Website: https://interchange.indianamedicaid.com/Administrative/logon.aspx

Medicaid, RBMC
Phone: 317.871.8853

Navinet
Phone: 888.482.8057
Website: https://navinet.navimedix.com

PHCS/Multiplan
Attn: Provider Data Management
1100 Winter St
Waltham, MA 02451
Website: www.multiplan.com/providers

Sagamore Route Code Look Up
Website: http://www.sagamorehn.com/RouteCodeLookup/GetRouteCode.asp?view=provider

United Healthcare
Phone: 866.842.3278
Website: www.unitedhealthcareonline.com

Additional Websites:

Indiana State Medical Association
Website: http://ismanet.org

National Plan & Provider Enumeration Search (NPPES)
Website: https://nppes.cms.hhs.gov

NPI Registry Search
Website: http://hmedata.com/npi.asp