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Paperless Remedy
Concerned about privacy, efficiency, and errors, hospitals and doctors across the area
are following software solutions to their recordkeeping problems
By Daniel Lee, Indianapolis Star Reporter
Indianapolis, Nov. 6, 2005 - Dr. Donald McIntire's office has perfect decor for a pediatrician 1 with dozens of Donald Duck figures perched near his desk. But what you won't find are stacks of patient records, or even a desktop computer.
He has gone wireless and paperless.
Gone are hand-written prescriptions and color-coded folders holding paper records. Instead, his practice is outfitted with new computer gear and specialized software for entering, accessing, securing, and storing patient Information.
McIntire plunged into the nascent world of electronic medical records about a year ago when he moved his two-physician practice into the new Clarian West Medical Center in Avon. The goal was to create easy to access yet secure computerized files containing each patient's medical history, prescriptions, insurance coverage and other Information.
McIntire's technology upgrade is part of a sweeping, if slow-moving, drive across the health-care industry to automate and streamline patient records and medical information.
For patients, electronic medical records can reduce medical errors and mix-ups by eliminating. Hand-written requests, and give nurses and doctors ready access to proven protocols for treating patients, experts say.
Hospitals and physician practices around the region are building up on new technology. Riverview hospital in Hamilton County is adding software to track patient records and provide care givers with instant information on how best to treat patients. New facilities, including the soon-to-open Clarian North Medical Center in Carmel, are outfitted with cutting-edge technology such as Internet phone service.
This is a tough adjustment for some doctors trained in a pen-and-paper world.
"I hate computers," confessed McIntire, 42. "I'm all thumbs when it comes to them."
But he said his decision to adept was vital to providing quality care end remaining competitive.
Using electronic medical records, a doctor or nurse can look up a lab result while a patient waits on the phone, or electronically send a new drug order to a pharmacy.
McIntire, for example, simply takes his notebook-sized portable computer with him into the exam room to access patient information, type in notes or order prescriptions. For McIntire, the technology upgrade cost $70,000 and required multiple days of staff training. And the office already has endured one mayor computer outage this year that meant returning to paper for a few days.
But no data was permanently lost thanks to a backup system that stores information electronically in four places.
McIntire said cost savings are adding up. He was able to eliminate three full-time positions that had been needed to keep up with paperwork. His system, installed by systems integrator Ranac Corp. of Indianapolis, includes software to set up patient records, scan in older paper files, and track lab results and finances.
Changes apparent
For now, some parents at McIntire's office are noticing a difference.
"It seems to be a little faster," said Bob Einstein, Indianapolis, who recently took his 7-year-old
son, Daniel, for a checkup. "The information is right there."
Much of the health-care industry, though, remains a bastion of bureaucracy, a system built on documentation of every procedure, prescription and claim.
"Getting doctors to quit scribbling prescriptions on pads of papers is one of the slowest things on the planet," said Sam Wilson, a technology analyst for San Francisco investment firm JMP Securities. "They're just really slow to adopt new things."
Switching from paper to computerized medical records is a complex and expensive move for hospitals, with major technology upgrades costing millions.
Also, many doctors fear the sorts of massive security breaches that have compromised banks or universities where hackers or thieves have accessed personal Information such as Social Security numbers for thousands of consumers.
Accuracy uppermost
Those fears, along with other considerations, have given many in health care pause in deciding whether to embrace a new record system
"It has to be accurate. The doctor has to verify the information as it is imputed," said Daniel Evans, chief executive of Clarian Health Partners. "The bad thing about computers, once there's a bad piece of data in there, it's hard to get out."
But Evans sees potential, citing Domino's Pizza as an example of how automated records can streamline operations. Call the pizzeria, Evans said, and a computer file quickly tells the employee the person's past orders: '12-inch sausage and pepperoni. See you in 20 minutes."
Clarian is trying to bring that sort of efficiency to medicine. For example, Evans said that in the Clarian North Medical Center, a bar-code system will be used to help make sure the right patient is given the correct medication. Bar codes placed on nurses' badges, patients' bracelets and drug packaging all will be tied to an electronic medical record. 'We're hoping that will reduce error to zero," he said.
Clarian also is in the midst of upgrades at its three Downtown hospitals.
At Riley and Indiana University hospitals, by the middle of next year caregivers will begin to use wireless devices to electronically record patient information and vital signs, according to Rich Johnson, Clarian's chief information officer. A similar effort is planned for Methodist Hospital for 2007.
Elsewhere, Riverview Hospital in Noblesville plans in June to begin phasing in a $4 million software system for recording patient information and providing caregivers with protocols for treating patients.
An emergency-room worker, for example, could pull up a file giving precise guidelines for treating a heart attack victim, said Randy Cox, Riverview's chief Information officer. 'That's why you spend big bucks on a complex system," he said.
McIntire, the Avon pediatrician, is glad he made the paper-less plunge.
"This is the next generation," he said. "You just have to keep up because, if not, you're going to be so far behind that your choice is to quit or really be behind the eight ball."
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