Support
Our customer support program has been researched and developed to ensure that a complete understanding of your needs is reached. Your comfort is one of our most important goals.
Your orientation and training occurs in phases, both at RANAC and in your office. We know that learning is best solidified during real situations and our support teams are well-versed in effective training methods.
After the extensive training phase, RANAC’s in-house support serves the day-to-day situations that may arise. Further training for the enhancement packages and upgrades is also offered when appropriate. Refresher courses and monthly scheduled training sessions, available at RANAC and on-line, complete the total RANAC support package.
At RANAC, we are about dedication and the care we extend to you. We’re about all the steps, all the processes and all the people who make you business successful.
RANAC Support Department
800.844.0141 ext 102
support@ranac.com
As an aid to our clients, below are some references to resources that you might find useful.
AARP
Website: https://aarpprovideronlinetool.uhc.com
Aetna Healthcare
Website: www.aetna.com
Anthem Heathcare
Phone: 866.755.8680
Website: www.anthem.com
Cigna Healthcare
Website: www.cignaforhcp.com
Indiana Medicaid
Website: www.indianamedicaid.com
MDWISE
Website: www.mdwise.org
Medicaid – Webinterchange
Website: https://interchange.indianamedicaid.com/Administrative/logon.aspx
Medicaid, RBMC
Phone: 317.871.8853
Navinet
Phone: 888.482.8057
Website: https://navinet.navimedix.com
PHCS/Multiplan
Attn: Provider Data Management
1100 Winter St
Waltham, MA 02451
Website: www.multiplan.com/providers
Sagamore Route Code Look Up
Website: http://www.sagamorehn.com/RouteCodeLookup/GetRouteCode.asp?view=provider
United Healthcare
Phone: 866.842.3278
Website: www.unitedhealthcareonline.com
Additional Websites:
Indiana State Medical Association
Website: http://ismanet.org
National Plan & Provider Enumeration Search (NPPES)
Website: https://nppes.cms.hhs.gov
NPI Registry Search
Website: http://hmedata.com/npi.asp